Royal Arch Riverside Park

Privacy policy

This Privacy Policy sets out how Royal Arch Riverside Park uses and protects any information that you give Royal Arch Riverside Park when you use our/this website.

 

Welcome to our privacy notice.

Here at Royal Arch Riverside Park we respect your privacy and are committed to protecting your personal information, which we call "personal data".  This privacy notice will inform you on how we look after your personal information, that we will also refer to as "personal data".

References regarding "contract" are regarding the purchase of a holiday and/or a Leisure Lodge. 

To contact Royal Arch Riverside Park please use the following link: Contact Information

 

Methods used when collecting personal data

Data may be given to us verbally, filling in forms or by corresponding with us by phone, post, email or otherwise.

 

'Otherwise' Examples include:

When you enter into a contract with us or contact us about doing so

When you contact us regarding any contact information we may already have

If you request a brochure or sales information to be sent to you

Enter into any market promotions such as competitions, promotions and/or surveys

When you leave feedback

We may also receive personal data from third parties and public resources including customers when they interact with us

 

How we use your data:

Purpose/Activity

Lawful basis for processing including basis of legitimate interest

To register you with our business

Performance of a contract with you

To perform any contract with you including:

a) Addressing any breach

b) Managing payments, fees and charges

c) Collecting and recovering money owed to us

 

a) Necessary for our legitimate interests

b) Performance of contract with you

c) Necessary for our legitimate interests

To manage our relationship

a) Notifying you about changes to our terms or privacy policy.

b) Notifying you about changes to our business which are relevant to you

To administer and protect our business and our website

To make suggestions and recommendations to you about goods or services that may be of interest to you.

Asking for you to partake in promotions such as competitions, prize draws etc.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve you.

a) Performance of a contract with you

b) Necessary to comply with legal obligation

Necessary for our legitimate interests and necessary to comply with legal obligation.

Necessary for our legitimate interests (to grow and develop)

Necessary for our legitimate interests

Necessary for our legitimate interests

 

Opting out

You can unsubscribe from any emails or marketing messages at any time, taking effect immediately.

 

Visitors to our website

Any information we attempt to recover from the website we do so up front

 

You have the right to:

Request access to your personal data (commonly known as a "data subject access request").  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you.  This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide us.

Request erasure of your personal data.  This enables you to ask us to delete or remove personal data where there is no good reason for us continuing processing it.  You may also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.  Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to the processing on this ground as you feel it impacts on your fundamental rights and freedoms.  You also have the right to object where we are processing your personal data for direct marketing purposes.  In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data.  This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, excercise or defend legal claims; (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party.  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data.  However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  If you withdraw your consent, we may not be able to provide certain products or services to you.  We will advise you if this is the case at the time you withdraw your consent.

We do not knowingly collect data relating to children

 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, we may charge a reasonable fee if you request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.  Occasionally it may take us longer than a month if your request is particularly complex or you have a number of requests.  In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the information commissioner's office (ICO) (www.ico.org.uk).  We would appreciate the chance to deal with your concerns first.

Royal Arch Riverside Park is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For information about cookies we use, please refer to our separate cookie policy on our website.